Terms of service.
Orders
Orders are posted via Royal Mail 48-hour tracked.
Handmade refillable candles will usually be dispatched within 3 days of the order being received but may be dispatched up to 7 days after the order is received to allow the item(s) to harden, be sanded, sealed and polished.
You will receive a shipping notification when your order is on its way along with a tracking number so that you can follow its journey.
If you need your order by a specific date, please email scentlab@scentshed.co.ukbefore placing your order to ensure this is possible
If you have not received your order within 30 days of placing it, please email scentlab@scentshed.co.uk
The Scent Shed is not responsible for any postage delays once your item(s) has/have been received by Royal Mail
About Jesmonite
Every Jesmonite piece is a unique creation and is characterised by bubbles on both the surface and on the base
Variations in colour and texture will occur due to the man-made process and should not be considered as faults but as features of the artisanal nature of each item.
Jesmonite candle vessels will stain over time from soot. Wiping with a damp cloth will partially remove any marks ensuring your pieces remain aesthetically pleasing.
By purchasing our product(s), you acknowledge and accept these unique characteristics as part of the handmade nature of our Jesmonite pieces and hand-poured refillable candles.
Refunds & Exchanges
If you would like a refund or an exchange, please return your unused candle in its original undamaged packaging within 14 days of purchase for a full refund.
The buyer is responsible for all postage costs
Please ensure the returned product(s) is well protected and packaged as refunds or exchanged cannot be offered on damaged/broken returns
The buyer is responsible for the returned item(s) until its arrival at The Scent Shed so it is recommended that a tracked service is used
Please notify The Scent Shed BEFORE returning any item by emailing scentlab@scentshed.co.uk
If your item was a gift, the buyer must contact The Scent Shed before any refund or exchange can be processed
Once your returned item has been received and checked, you will receive your refund/exchange
Exchange postage must be paid for before returning the candle for exchange
Before requesting an exchange, please check that your chosen replacement candle is in stock
Candles can only be exchanged for candles of the same size
Local Collection
If you select local collection at checkout, your order must be collected within 21 days of the order being placed
You will be contacted by email to arrange a collection time. Please ensure that you provide a valid email address and respond to our collection arrangements
Please arrive at your chosen time to collect your order
If an order has not been collected within 21 days of the order being placed and we have been unable to arrange a collection with you, we reserve the right to cancel the order and issue a refund
In the event of non-collection, a 20% deduction from the order value may be made from the refund to cover costs and losses reasonably incurred in preparing, making, packaging and storing a handmade item for collection
Any remaining balance will be refunded to the original payment method within 28 days of the order not being collected
All orders must be placed via the website
Cash payment on collection is not accepted
Handmade items will not be created until payment has cleared
This does not affect your statutory consumer rights
Damaged Goods
If your product(s) arrive damaged in any way, please contact scentlab@scentshed.co.uk as soon as possible, including any photos of the damaged item'(s)